SRSplus

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SRSplus Deletion Policy

(Updated June 26, 2009)

Domain names are registered for fixed periods that are subject to renewal. If a partner has selected our auto-renew feature for a domain name registration on behalf of a customer, we will attempt to automatically renew the domain name five (5) days before the expiration date. There must be a sufficient balance in the partner's Registration Fund to cover the renewal fees. If the auto-renew feature for a domain name has not been selected, toward the end of the existing registration period, we send several communications to agents acting on behalf of customers alerting them that their domain name services will expire on a certain date. If the Partner does not renew the domain name by the expiration date, the domain name is subject to deletion at any time after that. In an effort to help our customers avoid unintentional deletion of their domain names, we may, but are not obligated to, provide our customers with a grace period after their domain name expiration dates. We currently endeavor to provide a grace period of at least 36 days during which a domain name can be renewed; however, a grace period is not guaranteed and can change at any time without notice. Consequently, every Partner who desires to renew his or her domain name registration services should do so in advance of the expiration date to avoid any unintended domain name deletion.

If a domain name is not renewed as outlined above, absent extenuating circumstances, we will delete the domain name. Registry Operators may provide registrars with the ability to “redeem” a deleted domain name for a customer, and we, in turn, may (but are not obligated to) provide customers with an ability to redeem a particular domain name. Such a Redemption Grace Period (RGP) is not guaranteed and customers should renew their domain name services in advance of the domain name expiration dates to avoid deletion of domain names. Currently, the Registry Operators provide an RGP for 36 days from the date of deletion. If we decide to provide the redemption service to a customer, we charge a fee of $150 to redeem and renew a domain name during the RGP. If the domain name is not renewed by the expiration of the RGP, it is then placed on “Pending Delete” status for five more days, after which it is deleted and the domain name character string is then once again available for registration.

In the event a domain name is the subject of a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding and expires or is deleted during the course of the dispute, the complaining customer has the option to renew or restore the domain name under the same commercial terms as the original customer. If the case ultimately is terminated or the arbitrator finds against the complaining customer, the name will be deleted within 45 days.